Welcome to nexusintimategoods.com. We value every customer’s shopping experience and want you to be satisfied with your purchase. To protect the interests of both parties, please review our return and exchange policy below.
- Return and Exchange Request Period
If the item you receive has quality issues, is damaged during shipping, or does not match your order details, please contact us within 14 days of receipt. Please provide your order information and relevant photos so we can verify and process the issue promptly.
- Conditions for Return or Exchange
You may request a return or exchange if:
The item has obvious quality defects;
The item does not match the order description;
The item was damaged during shipping;
You received the wrong item or an item is missing from your order.
As intimate apparel is worn close to the body, items that have been used, washed, or worn generally cannot be returned or exchanged, in order to ensure hygiene, safety, and the interests of other customers.
- Requirements for Returning Items
Please contact us via our customer service email and obtain confirmation before initiating a return. Items sent back without prior confirmation may not be processed in a timely manner.
Returned items must meet the following requirements:
The item remains in its original condition;
Packaging, tags, and accessories are intact;
The item is unused, unwashed, and suitable for resale.
- Refund Information
Once your return request is approved, we will process the refund after receiving and inspecting the returned item.
Refunds will be issued via the original payment method; the actual time it takes for funds to appear in your account may vary depending on the payment provider or bank’s processing time.
Original shipping fees and certain special charges may not be included in the refund; specific details will be confirmed based on the actual order circumstances.
- Exchange Information
If you wish to exchange an item, please contact us first to check stock availability. Items for exchange must meet the return/exchange criteria and be processed according to the specified procedure once confirmed.
- Special Item Notes
Due to hygiene reasons, certain intimate items may not be eligible for return or exchange if they have been unsealed, used, or fail to meet hygiene standards. We recommend that customers carefully verify the style, size, and relevant details before purchasing. 7. Contact Us
If you have any questions regarding our return and exchange policy or wish to submit a request, please contact us via the following methods:
Company: Nexus Intimate Goods LLC
Address: 2639 BLOOMDALE ST, DUARTE, CA 91010
Email: [email protected]
Thank you for your understanding and support; we are committed to providing you with a safe, comfortable, and satisfying shopping experience.